Provide first-line technical support via Slack, email, and Jira Service Management.
Track and resolve issues; update knowledge base; notify teams.
Escalate complex problems to higher-level support teams.
Maintain and troubleshoot computer hardware and software.
Install, configure, and upgrade software and operating systems.
Implement security policies to ensure data confidentiality, integrity, and availability.

🎯 Requirements

Degree in Computer Science (or related) or equivalent experience.
2+ years of IT support or similar role.
Strong knowledge of Windows/macOS, hardware/software troubleshooting, SaaS tools.
Networking (TCP/IP, DNS, DHCP, VPN) and cybersecurity best practices.
Strong problem-solving and communication skills.
Based in Bologna and available to work on-site.

🎁 Benefits

Flexible holiday plan
Remote working, flexible schedule
Home office setup
Top-class tech and equipment
Company-wide retreat once per year
Exposure to all parts of the business.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot