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okta google workspace macos mdm atlassian📋 Description
- Act as primary helpdesk responder; resolve requests quickly.
- Own provisioning of laptops and workstations with security tooling.
- Track requests through ticketing system and maintain runbooks.
- Manage device/software support; handle user-level config changes.
- Improve onboarding/offboarding workflows as we grow.
- Ensure uptime of office equipment, AV, network gear, and desks.
🎯 Requirements
- At least 2 years of IT support or internal helpdesk experience.
- Proficiency with macOS and troubleshooting.
- Understanding of identity/access management concepts (RBAC).
- Excellent communication; able to explain tech to non-tech users.
- Willingness to respond to urgent issues; travel up to 20%.
- Experience with MacOS MDMs (Jamf, Mosyle, Fleetsmith) is a plus.
🎁 Benefits
- 100% paid health coverage
- Generous PTO and sick leave
- Lunch, snacks, and coffee provided
- Company retreats
- Opportunities to travel and impact your work
- Hybrid work: in-office at least four days a week, with remote flexibility
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