Serve as main IT service desk contact; support in-office and remote via Slack/Zoom.
Create, resolve, and close IT support tickets quickly.
Image, deploy, and support macOS and Windows 11 laptops; onboarding.
Administer Google Workspace, Intune, JAMF, Okta, and other SaaS tools.
Assist with device lifecycle management and asset tracking.
Assist with user lifecycle onboarding and offboarding; triage issues.

🎯 Requirements

Customer-service mindset with urgency and professionalism.
Collaborate across teams; work independently when needed.
Strong troubleshooting and escalation judgment.
Hands-on hardware setup and troubleshooting.
Lift up to 50 lbs; work in tight spaces.
1-3 years with JAMF and Microsoft Intune (MDM).

🎁 Benefits

Competitive base salary, annual bonus, and equity package
Competitive PTO plus holidays
Healthcare insurance plans
401K matching above industry standard
Professional Development Reimbursement

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