Related skills
google workspace macos itil jira service management freshservice📋 Description
- Provide hands-on IT support for US users, focusing on Google Workspace and SaaS apps.
- Administer and improve ITIL 4 processes (Incident, Request, Problem, Change, Knowledge, Asset/Configuration).
- Manage the service desk platform (Freshservice or Jira Service Management) and optimize workflow.
- Deliver white-glove end-user and VIP support, including executives (CEO).
- Maintain hardware/software inventory and ensure device compliance via MDM and asset tools.
🎯 Requirements
- 3-5 years IT support or service-desk experience.
- ITIL/ITSM proficiency; Freshservice or Jira Service Management.
- Troubleshoot macOS, ChromeOS, A/V, networking, Google Workspace.
- Clear communicator; deliver white-glove executive support.
- Experience with Workspace ONE UEM or Google Endpoint Management; BetterCloud preferred.
- Proactive, accountable with strong English communication.
🎁 Benefits
- Five weeks PTO, 11 holidays, unlimited sick days
- Healthcare and mental health benefits
- Monthly wellness benefit and learning reimbursement
- 401K with matching and equity grants
- Volunteer time off and donation matching
- Choice of computer (Mac or PC)
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!