IT Solutions Technician (Temporary, 3 Months)

📋 Description

• Provide first-level tech support to end-users via email, chat, remote tools.
• Be first point of contact; ensure prompt, courteous service.
• Troubleshoot and triage issues; resolve or escalate as needed.
• Deploy and maintain end-user hardware and software (workstations, laptops, devices).
• Provide desk-side and conference room support; ensure meetings run smoothly.
• Train users on common apps: Microsoft Office, email, conferencing.

🎯 Requirements

• High School Diploma or GED; some college/technical education preferred.
• 1-2 years in a Level 1 Tech Support role.
• Basic knowledge of Windows OS, MS Office, and common apps.
• Strong communication and interpersonal skills.
• Customer-service orientation; handle tough situations professionally.
• Proactive issue identification; familiar with remote tools and Jira.

🎁 Benefits

• Health, dental, vision, and telemedicine coverage.
• Life and disability insurance options.
• Flexible Time Off, PTO, PST, holidays.
• 401(k) with company match and HSAs.
• Employee assistance program and wellness initiatives.
• Learning and career development opportunities.