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okta linux windows jira sharepoint📋 Description
- Provide first-level support to end-users via email, chat, and remote tools
- Act as primary contact for end-users; ensure prompt, courteous service
- Troubleshoot issues and triage; escalate when needed
- Deploy and maintain end-user hardware and software
- Provide desk-side and conference room support; meetings tech works
- Train users on Microsoft Office, email, and conferencing tools
🎯 Requirements
- High School Diploma or GED; some college/technical preferred
- 1-2 years in Level 1 technical support
- Basic knowledge of Windows OS and Microsoft Office Suite
- Effective communication and interpersonal skills
- Customer service orientation; handle challenging situations professionally
- Familiarity with remote assistance tools and Jira
🎁 Benefits
- Health plan options: medical, dental, vision, telemedicine
- Life and disability insurance, plus supplemental indemnity
- Flexible time off, PTO, sick time, parental leave
- 401(k) with company match and HSA contributions
- Wellness programs and Employee Assistance Program
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