IT Site Lead | New York City, San Francisco

📋 Description

• Serve as primary IT contact for SF/NYC office, in-person support 5 days/week
• Troubleshoot macOS/Windows, SaaS apps, identity (SSO/SAML), networking, AV
• Own reliability of office tech: WiFi, conference rooms, printers; coordinate with vendors
• Lead onsite onboarding: device setup, account access readiness, office setup
• Run lifecycle workflows (Joiner/Mover/Leaver) with People & Security; secure offboarding
• Manage hardware inventory from procurement to retirement

🎯 Requirements

• 3+ years hands-on IT support/IT ops in fast-paced env
• Troubleshoot macOS/Windows devices (hardware, OS, peripherals)
• Experience with Google Workspace, Slack, Okta, Notion, and MDM (Jamf)
• IAM concepts: provisioning, least privilege, SSO, SAML
• Onsite work in NYC or SF, 5 days/week
• Nice-to-haves: startup exp, scripting/automation, Okta cert, Zoom Rooms

🎁 Benefits

• 100% medical, dental & vision coverage
• Dependent coverage
• One Medical annual membership
• 401k with employer match
• Flexible PTO
• Relocation assistance to NYC or SF (as needed)