Provide Level 1 and Level 2 support for Windows and macOS globally, APAC/Europe focus.
Escalate to infra, security, R&D, and app teams to keep systems secure and scalable.
Triages and manages helpdesk requests with Belgian and North American teams.
Focus on M365/Entra ID, AWS, Jira Cloud, networking, and AI tools (Copilot/Claude).
Collaborate with IT, Security, R&D, and business systems teams to improve identity controls and incident response.

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