IT Service Technician - Level 1

📋 Description

Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have strong computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

• Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
• Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements.
• Establish and maintain IT vendor relationships.
• Work with Global Service Desk Manager to procure hardware.
• Collaborate with other teams on projects.
• Assist with creating, updating, and maintaining knowledge base articles for internal use.

🎯 Requirements

• Practical hardware and software knowledge.
• Working towards a technical degree.
• 1+ years of practical experience in the computer industry.
• Organizational skills and multitasking.
• Jira experience.
• Okta, Microsoft, Atlassian experience helpful.

🎁 Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support