Related skills
google workspace itil incident management itsm it asset management📋 Description
- Lead IT support delivery for 1,900+ global users.
- Champion ITIL and continual service improvement.
- Oversee Incident Management and Request Fulfilment.
- Manage SLA/KPI tracking and major incident response.
- Lead a multi-site, global Service Desk team.
🎯 Requirements
- ITIL Foundation mandatory; advanced certs preferred.
- 4+ years leading a global Service Desk.
- Hands-on ITSM tool admin and optimization.
- Strong incident/major incident management skills.
- Knowledge of Google Workspace and endpoints security.
- Excellent written and verbal stakeholder communication.
🎁 Benefits
- Mentorship from experienced managers.
- Access to cutting-edge tech and tools.
- Clear accelerated career progression.
- Dynamic, collaborative culture.
- Generous benefits package.
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