Related skills
change management itil incident management itsm rca📋 Description
- Lead major incident response during EU hours, triage and restore.
- Act as Incident Commander; manage comms, escalation, and cross-team coordination.
- Own and lead enterprise Change Management; governance and process maturity.
- Chair Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings.
- Define and track ITSM KPIs; drive process improvements.
- Partner with engineering and operations to foster a high-trust, low-risk change culture.
🎯 Requirements
- Strong ITSM experience with Incident and Change Management.
- Proven Major Incident Management leadership in global/complex environments.
- Ownership of Change Management including CAB leadership and governance.
- Analytical with proficiency in RCA methods and problem analysis.
- Exceptional communication and cross-functional leadership across time zones.
- ITIL Foundation certification required; ITIL Intermediate/Expert preferred.
🎁 Benefits
- Flexible work: 6-10 days/month in the office.
- Generous health, disability, and life insurance.
- Paid holidays, time off, and life event leaves.
- Work from abroad up to 60 days/year.
- 3 wellness days per year.
- Paid volunteering opportunities (5 days/year).
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