Related skills
change management itil service delivery incident management itsm📋 Description
- Analyze ITSM processes to gauge efficiency and performance
- Coordinate major incidents with stakeholders during resolution
- Maintain reliable incident records and documentation
- Analyze incident trends to improve service delivery
- Conduct root cause analysis for recurring issues
- Collaborate with internal and offshore teams to improve service delivery
🎯 Requirements
- Hands-on ITSM experience
- Jira Service Management knowledge
- Strong ITIL principles understanding
- Experience in incident management coordination
- Ability to analyze incidents and document findings
- Excellent cross-functional collaboration
🎁 Benefits
- Opportunity to join a fast-growing company
- Career advancement opportunities
- Learning and development opportunities
- Flexible working environment
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