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okta windows google workspace macos itil📋 Description
- Own day-to-day IT operations for the Nashville depot, ensuring uptime.
- Manage site network infrastructure: switches, routers, WiFi, VPN.
- Monitor network performance and address issues proactively.
- Maintain security and privileged access controls on-site.
- Coordinate with Lyft IT on changes, capacity planning, and change management.
- Document network topology and site infrastructure; manage inventory.
🎯 Requirements
- 5+ years IT support/IT operations; 1–2 years in senior/lead roles.
- Hands-on networking: switches, routers, WiFi, firewalls, VPN.
- Apple MDM (JAMF) and Windows laptop/desktop administration.
- ITIL-based service desk tools and Confluence for docs.
- MacOS, Windows, and Chrome OS hardware troubleshooting.
- Strong communicator; ability to explain tech to non-technical stakeholders.
🎁 Benefits
- Medical, dental, and vision insurance options.
- Mental health benefits.
- Family building benefits.
- 401(k) plan with company match.
- Paid time off: holidays and PTO.
- Parental leave: 18 weeks.
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