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windows macos active directory microsoft 365 azure active directory📋 Description
- Act as first point of contact for IT support requests from employees
- Hands-on support for macOS and Windows; troubleshoot hardware, software, and network issues
- Collaborate with the global IT Service Team via phone, email, or remote assistance
- Install, configure, and maintain computing equipment and peripherals (macOS/Windows, printers, video conferencing)
- Support mobile devices via MDM platforms like Intune and Kandji
- Develop and maintain documentation for common issues to improve IT service efficiency
🎯 Requirements
- 3-5 years IT support experience; troubleshoot macOS and Windows
- Strong knowledge of macOS and Windows 11
- Experience with Active Directory and Azure Active Directory
- Understanding of TCP/IP networks and basic troubleshooting
- Proficiency in Microsoft 365 administration and support
- Experience with MDM solutions such as Intune and Kandji
🎁 Benefits
- Pioneer innovation with Celonis Process Mining and AI
- Ownership from Day 1: RSUs and merit-based grants
- Flexible hybrid work and generous PTO
- 70-20-10 learning framework and mentorship
- Well-being benefits: Wellhub, counseling, Wellness Weeks
- Global Inclusion & Belonging and Inclusion Days
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