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windows macos tcp/ip active directory m365📋 Description
- Act as first contact for IT support; resolve or escalate tickets.
- Provide hands-on macOS and Windows support; troubleshoot hardware/software.
- Collaborate with global IT Service Team via phone, email, or remote help.
- Install, configure and maintain macOS/Windows PCs, printers, and video conferencing.
- Support mobile devices via MDM platforms like Intune and Kandji.
- Develop and maintain documentation and user guides to improve IT efficiency.
🎯 Requirements
- 3-5 years hands-on IT support across macOS and Windows.
- macOS and Windows 11 proficiency.
- Active Directory and Azure AD experience.
- TCP/IP networking and basic troubleshooting.
- M365 administration and support.
- MDM (Intune, Kandji) and collaboration tools (Teams, Zoom).
🎁 Benefits
- Pioneer Innovation; work with Process Intelligence Graph; RSUs.
- Ownership from Day 1: RSUs and merit-based grants.
- Family-friendly: paid parental leave.
- Flexible hybrid work and Unlimited PTO where offered.
- Growth: 70-20-10 learning, mentorship, platform access.
- Well-being: Wellhub, counseling, Wellness Weeks.
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