IT Service Desk Technician I

📋 Description

• Provide technical support to end-users via in-person, video, phone, chat, and ticketing.
• Install, configure, maintain, and troubleshoot hardware, software, and peripherals on-site and remotely.
• Track, resolve, and escalate technical issues using the Service Desk ticketing system.
• Support mobile and computing devices, including phones, tablets, and laptops.
• Create and maintain documentation for processes, inventory, and configurations.
• Meet or exceed SLAs and assist with projects as needed.

🎯 Requirements

• 1-3 years of IT Service Desk Technician experience.
• Basic networking and hardware skills.
• Microsoft 365, Windows, and Mac OS skills.
• Strong customer service and written/verbal communication.

🎁 Benefits

• Distributed workforce across 12 offices nationwide.
• Opportunity to work with a growing catastrophe-exposed insurer.
• Equal opportunity employer with a culture of inclusion.