Related skills
okta macos dns firewalls apple device management📋 Description
- Actively manage the service desk queue; respond to user queries with priority.
- Process hardware and software requests via the ticketing system from diagnosis to solution.
- Provide training and support on IT topics: software, email, networking, OS updates, printers.
- Support meeting room tech and video conferencing during presentations.
- Manage user access and security for Benevity software.
- Review patches, updates, and new products to improve IT infrastructure.
- Keep IT docs, processes, and knowledge base current.
- Support Launchpad onboarding IT provisioning for new hires.
🎯 Requirements
- A post-secondary qualification in IT or equivalent experience (minimum of five years)
- Current or in-progress certification in hardware/software troubleshooting (e.g., A+, Network+)
- Practical experience with Okta Workflows and Universal Directory
- Proficiency in hardware and software troubleshooting
- Experience in a corporate IT setting, with knowledge in DNS, SMTP, Firewalls/NAT, and WIFI
- Strong familiarity with macOS and Kandji for Apple device management
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