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windows google suite servicenow mac remote support📋 Description
- Provide remote IT service desk support to users.
- Respond to trouble tickets and resolve user problems.
- Assist with password resets, email, directories, and Windows/Mac apps.
- Install and configure hardware/software on desktops.
- Maintain audit trails and reports of issues; escalate as needed.
- Communicate clearly with customers and teammates; stay available per contract.
🎯 Requirements
- Public Trust Clearance by start date.
- ITILv4 Foundation training/certification within 120 days.
- Proficient with Windows and Mac desktop support; smartphones.
- Proficient with remote support tools; Google Suite, Office, Slack, ServiceNow.
- Excellent written and verbal communication; able to work independently.
- High school diploma; 0-5 years experience; flexible shifts.
🎁 Benefits
- Competitive benefits package.
- Team-oriented culture focused on growth.
- Flexible remote work options and schedules.
- Equal Opportunity Employer/Protected Veterans/Disabilities.
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