Related skills
hardware troubleshooting incident management ticketing remote support it service desk📋 Description
- Serve as the single point of contact for IT support (phone or ticket).
- Handle level 1 requests and incidents: app access, diagnosis.
- Accompany the user from opening the ticket to resolution.
- Escalate incidents to local IT Support teams (level 2).
- Detect recurring incidents to drive continuous improvement.
- Propose automation or processes to improve user satisfaction.
🎯 Requirements
- You are service-oriented and solution-maker
- You are a good listener and ask relevant questions to reassure users
- You are rigorous and autonomous, without forgetting teamwork.
- You know how to adapt to change and prioritize daily tasks
- You speak English and Italian fluently
🎁 Benefits
- Free comprehensive health insurance for you and your children
- 25 days of paid vacation per year, plus up to 14 days of RTT
- Free mental health and coaching services through our partner Moka.care
- Work from abroad for up to 10 days per year thanks to our flexibility days policy
- Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
- 50% reimbursement of your public transport subscription
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!