IT Service Desk Manager

📋 Description

• Lead 6-8 service desk agents across LA, Atlanta, Florida
• Own service desk ops: tickets, escalations, end-user expectations
• Drive IT projects to strengthen service desk and tooling
• Own IT asset lifecycle across locations
• Improve support processes, docs, and tooling to scale
• Coordinate escalations and deployment communications; support compliance

🎯 Requirements

• 5+ years in IT support or service desk; at least 2 years in management or team lead capacity
• Experience managing distributed support operations across multiple locations
• Strong knowledge of Windows, macOS, Linux, and iOS/Android environments
• Experience with Microsoft Entra ID, Microsoft 365, endpoint management, and identity platforms
• Familiarity with ticketing systems and project management
• Primarily onsite 5 days a week with occasional remote work

🎁 Benefits

• 100% employer-paid health care
• 401k and retirement plans
• Unlimited PTO
• Stock options
• Paid Parental Leave
• Weekly office lunches