IT Service Desk Manager, APAC

📋 Description

• Lead and mentor the APAC IT support team.
• Own APAC IT projects including office fits and infrastructure upgrades; manage vendors.
• Oversee service desk operations and ensure timely resolution and high customer satisfaction.
• Manage asset lifecycle for hardware and software in APAC.
• Maintain conference room technology and AV systems; support on-site events.
• Develop metric-driven strategies to improve service delivery and user experience; travel 15-20%.

🎯 Requirements

• 5+ years of management experience leading an IT support or service desk team.
• IT service management principles; hands-on with ServiceNow.
• Conference room tech and AV systems knowledge.
• Asset lifecycle management for a large distributed user base.
• Core tech stack: Google Workspace, Zoom, Slack, Okta, Mac & Windows.
• Employee performance management and feedback.
• Exceptional communication and collaboration across regions.

🎁 Benefits

• Competitive pay and benefits package.
• Total rewards support healthy lifestyle and flexibility.
• Hybrid work model for collaboration.
• Inclusive culture with DEI baked into our success.