Related skills
team leadership budget management incident management kpis it service management📋 Description
- Oversee the day-to-day operations of our service desk
- Effectively manage, develop and mentor our global service desk team
- Ensure employee satisfaction with their requests
- Oversee incident response and post-mortems of incidents
- Identify opportunities for improvement and drive change
- Develop daily/weekly/monthly reports on team performance and trends
🎯 Requirements
- You view your role as supporting your team and the company to meet their business objectives
- You have built a cohesive team and can manage people effectively
- Has established processes and procedures for a service desk team
- Has built reporting of KPIs and service trends
- Experience managing and growing a global service desk team
- Utilize data-driven decision making
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Fertility benefits and equal paid parental leave
- Professional development with a yearly learning stipend
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