Related skills
okta ios google workspace macos itil📋 Description
- Own day-to-day IT support for Mollie across European offices (Amsterdam)
- Lead a Service Desk team; set quality and ownership of IT support
- Primary escalation point for complex end-user issues
- Oversee onboarding/offboarding, SLA performance and knowledge base
- Drive process improvements and automation to reduce friction
- Improve internal docs and knowledge base for easy access
🎯 Requirements
- Proven experience leading or mentoring a Service Desk team (senior/lead)
- Strong macOS and iOS troubleshooting and lifecycle management
- ITSM/ticketing tools experience, ideally Jira Service Management
- Experience onboarding/offboarding, identity and access management
- Familiarity with Google Workspace, Okta, IAM tools
- Experience supporting distributed teams across multiple offices/time zones; security best practices
🎁 Benefits
- Regular feedback and performance reviews
- Fair salary reviews and internal mobility
- Tools, trust and opportunities to grow
- AI-driven initiatives across teams
- Autonomy to own IT initiatives
- Collaborative, inclusive European team
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