IT Service Desk L1 Engineer

📋 Description

• Serve as first point of contact; provide timely IT support to end-users.
• Log, categorize, and prioritize all incident tickets in ITSM.
• Diagnose and resolve hardware, software, apps, and network issues (LAN/WAN, VPN).
• Manage user access: password resets, unlocks, and app support.
• Escalate complex issues to Level 2/SME with documentation for handoff.
• Create and maintain IT procedures and knowledge base articles.

🎯 Requirements

• 1-2 years in a fast-paced IT Service Desk or Technical Support role.
• Proficiency with macOS and Windows systems.
• Google Workspace Applications and Google Administration.
• Foundational knowledge of TCP/IP, DNS, and VPN.
• Excellent written and verbal communication skills.
• Bachelor's degree in IT, Computer Science, or related field, or equivalent.

🎁 Benefits

• Equal Opportunity employer; inclusive hiring.
• Culture that fosters innovation and growth.
• Transparent use of AI tools in recruitment with human final decisions.
• Opportunity to work in AI transformation with cloud, AI, and data focus.