IT Service Desk Engineer L1

📋 Description

• Manage user IT requests end-to-end with minimal supervision.
• Diagnose and resolve endpoint, OS, app, and access issues.
• Manage full device lifecycle including staging and MDM; ensure security/compliance.
• Administer access across apps using Okta and Google Workspace; apply least privilege.
• Maintain IT asset inventory; create/update user guides and internal articles.
• Manage ticket queues with Jira Service Desk; use data to inform prioritisation.

🎯 Requirements

• 3+ years in a Service Desk within a large-scale organization.
• Diagnose and resolve hardware, software, OS, and network issues; root causes.
• Hands-on Google Workspace, an MDM platform (ManageEngine or Jamf), and Okta or similar IdP.
• Understanding of least-privilege, provisioning workflows, and escalation of security/compliance gaps.
• Experience managing IT asset records across the full device lifecycle; keep docs accurate.
• Familiar with Jira Service Desk or ITSM; manage own queue and inform decisions.

🎁 Benefits

• Work-Life Harmony
• Generous Time Off
• Employee Referral Program
• Comprehensive Health & Pension Benefits
• Workation: 30 extra days to work remotely from anywhere (restrictions apply)
• Volunteer Days: two paid days per year