Provide 1st and 2nd line IT support for hardware, software, and network issues
Log, troubleshoot, and resolve tickets using Jira Service Management
Ensure timely resolution in line with SLAs
Manage joiners, movers, and leavers (JML) processes
Provision, configure, and maintain laptops, desktops, and mobile devices
Troubleshoot issues across Microsoft 365, VoIP, Citrix, and enterprise applications

🎯 Requirements

1–3 years’ experience in an IT service desk or support role
Strong knowledge of Windows 10/11
Active Directory
Microsoft 365
Familiarity with ITSM tools (ideally Jira Service Management)
Understanding of ITIL principles

🎁 Benefits

Work in a dynamic, international environment across EMEA
Be part of a team driving service excellence and continuous improvement
Opportunity to grow your career within a structured ITIL-based organisation
Exposure to modern enterprise tools and technologies

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