IT Service Desk Engineer

📋 Description

• Provide day-to-day service desk support for employees across region and org.
• Own tickets from intake to resolution, including triage and handoff.
• Diagnose issues by gathering facts and selecting practical solutions.
• Support identity and access management: provisioning, access changes.
• Configure and troubleshoot laptops, peripherals, and mobile workflows.
• Create, maintain, and improve internal docs and runbooks.

🎯 Requirements

• Able to independently resolve a wide IT support range (laptops, OS, apps).
• Experience managing a queue, prioritizing, and documenting work.
• Knowledge of IAM concepts: provisioning, SSO, MFA, permissions.
• Experience with macOS and/or Windows, productivity platforms.
• Ability to investigate issues, identify options, and choose a path forward.
• Ability to communicate tech updates to non-technical staff.

🎁 Benefits

• Equal opportunity employer; we value diversity.
• Accommodations available; use the accommodations form.
• Affirmative Action Plan is available for review.
• Careers page is the official source for confirmed openings.
• We foster a respectful, collaborative, and inclusive team culture.
• Clear expectations and a focus on employee experience.