Related skills
saas windows macos identity and access management mfa📋 Description
- Provide day-to-day IT service desk support for employees across region and org.
- Troubleshoot hardware, OS, collaboration tools, SaaS apps, and access issues.
- Own tickets from intake to resolution with triage and status updates.
- Diagnose issues by gathering info and selecting practical solutions.
- Manage identity and access: provisioning, deprovisioning, and access changes.
- Configure, deploy, and troubleshoot laptops, peripherals, and meeting tech.
🎯 Requirements
- Independently resolve IT issues across laptops, OS, SaaS apps, and access workflows.
- Prioritize and manage a queue from intake to resolution with clear documentation.
- Investigate root causes and communicate status effectively.
- Manage IAM: provisioning, deprovisioning, access changes, and troubleshooting.
- Support macOS and/or Windows endpoints and common productivity tools.
- 5+ years of related experience with a Bachelor’s degree or equivalent.
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