IT Service Desk Analyst I

📋 Description

• Provide first/second-level IT support via Slack, Jira Service Management, and in-person.
• Diagnose and resolve hardware, software, and basic networking issues.
• Manage IT hardware lifecycle: setup, deployment, maintenance, disposal.
• Assist onboarding/offboarding: configure hardware/software and deactivate accounts.
• Create and maintain knowledge base articles and troubleshooting guides.
• Collaborate with IT Engineering on projects; escalate complex issues; adhere to IT policies and provide excellent service.

🎯 Requirements

• 2+ years of experience or degree in related field.
• Strong understanding of Windows and macOS.
• Experience with Microsoft Intune for device management.
• Familiarity with Okta for identity and access management.
• Experience with Jira Service Management and ServiceNow.
• Excellent customer service and communication skills.

🎁 Benefits

• Competitive benefits package including 401(k) match, medical, dental, and vision insurance.
• Life and disability insurance.
• Generous paid time off including vacation, sick leave, holidays, maternity/bonding leave.
• EAP and wellbeing resources.