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slack jira hardware incident management it support📋 Description
- Tier 1 IT support via Slack, Jira, and in-person.
- Troubleshoot account lockouts, passwords, and software access.
- Manage ticket queues to meet SLAs.
- Document steps and escalate when needed.
- Onboard new hires and manage asset lifecycle.
🎯 Requirements
- Foundational tech knowledge: hardware, OS, office apps.
- Platform experience: Jira and Slack familiarity.
- Interpersonal skills: clear, customer-focused communication.
- Organizational ability: detail-oriented asset management.
- Integrity: handling sensitive access with policy.
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