Provide Tier 1 technical support to employees in person and remotely
Identify, investigate, and resolve technical issues exceeding SLAs
Onboard/offboard employees, including account configuration and initial laptop setups
Support on-site meetings and events
Author and maintain internal documentation
Escalate issues and follow up to ensure resolution

🎯 Requirements

1-2 years IT support experience
Associates' Degree in MIS or equivalent
CompTIA or similar certs; desktop support a plus
Experience supporting Macs (OSX) and PCs (Windows/Linux)
Google Workspace, Slack, Okta
ITIL/ITSM best practice

🎁 Benefits

Equity for all employees
Flexible hybrid model
Generous time off policies
Daily free lunch
New car discount
Commuting cost coverage

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