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javascript python ai apis data pipelines📋 Description
- Serve as escalation point for complex problems; document solutions.
- Mentor less experienced team members to help them grow.
- Identify, investigate, and resolve issues; exceed SLAs.
- Escalate high-impact incidents and ensure resolution.
- Maintain high internal customer satisfaction.
- Develop tools to automate daily tasks and boost efficiency.
🎯 Requirements
- 2+ years desktop support or IT-related experience
- Automation using Python and JavaScript
- Experience supporting Macs (OSX) and PCs (Windows/Linux)
- Expert knowledge of diagnostic tools and troubleshooting
- Knowledge of Jira Service Management; ITIL Foundation
- Strong communication; interface with execs and non-technical users
🎁 Benefits
- Equity for all employees
- Hybrid work model with benefits
- Free daily lunch; car discount; meditation and fitness apps
- Commuting cost coverage
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