Related skills
active directory office 365 microsoft teams adobe creative cloud group policies📋 Description
- Provide timely IT support via ticketing system.
- Triage, document, update, and resolve or escalate tickets.
- Use remote monitoring tools to assist end users.
- Maintain software and hardware asset records.
- Support deployment of technology across the organization.
- Create training materials and SOPs for scalable support.
🎯 Requirements
- BS/BA required
- Five years' front-line IT support experience
- Strong communication and customer service skills
- Experience supporting employees with varying technical proficiency
- Proven track record of strong customer service in tech support
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