Related skills
quality assurance itil sharepoint incident management iam📋 Description
- Apply PDCA to QA to identify root causes of deficiencies.
- Measure quality against the Surveillance Plan requirements.
- Collect ITSM data from ITSM system and end users.
- Review data and compare with expected quality levels.
- Identify gaps, root causes, and recommended actions.
- Support QA reviews to verify service quality against metrics.
🎯 Requirements
- DoD 8570 IAM I Level Certification Required (CAP/CND/Cloud+/GSLC/Security+CE/HCISPP)
- ITIL v3 Foundations or higher
- At least 3 years in IT quality assurance or ITSM management
- Strong communication and interpersonal skills
- Ability to follow policies and procedures
- Aptitude to address negative situations and resolve them positively
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