Related skills
azure linux windows macos active directory📋 Description
- Be part of the Global Service Desk; manage incidents and service requests.
- Improve Incident Management and Service Request processes.
- Document SOPs to speed IT support for all Sophos departments.
- Maintain knowledge base and standard operating procedures.
- Collaborate with IT Infrastructure teams.
- Provide high-quality IT support and customer service.
🎯 Requirements
- 2-3 years IT or service desk experience.
- Knowledge of Windows, MacOS and Linux.
- Basic networking: DNS, DHCP, VPN, Wi-Fi.
- Experience with Azure, O365, Active Directory, JAMF.
- Strong communication and customer service skills.
- Graduate degree in Information Technology or related field.
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