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networking customer service onboarding hardware incident management📋 Description
- Provide technical IT support for hardware, software, and networking issues.
- Triage and resolve tickets via video, chat, email, or in person.
- Follow SOPs for IT processes and incident management.
- Help onboard new employees.
- Manage day-to-day tickets with clear notes.
- Learn and use ITSM platform within IT service org.
🎯 Requirements
- ITSM and incident management knowledge
- Experience in IT support with hardware/software/networks
- Strong customer service and communication
- Adheres to policies and regulatory controls
- Self-motivated with ongoing learning
🎁 Benefits
- Remote-first with hybrid options
- Global wellbeing programs and webinars
- Diversity and inclusion networks
- Charity and volunteering opportunities
- Sustainability initiatives
- Global fitness and trivia competitions
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