Provide help desk support to internal employees.
Own provisioning/deprovisioning, onboarding/offboarding, and app stack maintenance.
Work with Jamf, Okta, Intune, Jira & GitHub; contribute troubleshooting ideas.
Maintain knowledge base to support end users and AI-driven help desk.
User hardware setup and provisioning (Apple, Windows, etc.).

🎯 Requirements

Troubleshoot hardware/software; document solutions to prevent recurrence.
Experience supporting/onboarding users in a Mac environment.
Passion for IT support and continuous learning.
Familiarity with MDM platforms for device management.
Proficiency with support ticketing systems.
Bachelor's degree or equivalent.

🎁 Benefits

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan with match

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