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saas itil end-user support access management it operations📋 Description
- Hire, coach, and develop IT Operations Engineers in EMEA
- Build and scale a high-performing regional team
- Own IT Operations delivery across EMEA for employees
- Partner with global IT leaders for regional consistency
- Serve as escalation point for complex IT issues in EMEA
- Define and improve IT processes, workflows, and policies for scale
🎯 Requirements
- Demonstrated experience managing and scaling IT or enterprise teams
- Strong people leadership with coaching and retention
- Solid IT operations fundamentals: end-user support, access management, device lifecycle, SaaS administration
- Experience in globally distributed teams across time zones
- Ability to balance regional autonomy with global alignment
- Excellent communication with senior stakeholders
🎁 Benefits
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision for dependents
- 16 weeks parental leave
- Remote workspace and device stipend
- Pension matching
- 25 days annual leave plus unlimited sick time
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