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linux windows itil intune mac📋 Description
- Lead and scale North America IT Operations.
- Oversee onsite IT, AV support, service desk, and vendor mgmt.
- Ensure ITIL-aligned processes and regional KPIs/SLAs.
- Standardize IT practices with global policies; drive automation.
- Collaborate with HR, Facilities, Security on onboarding/offboarding.
- Deliver data-driven regional IT health metrics to leadership.
🎯 Requirements
- Bachelor’s degree in CS/Engineering/MIS or equivalent.
- 8+ years IT Operations; 4+ years in people management.
- Regional IT Operations leadership experience in a global company.
- Strong leadership and stakeholder mgmt; ability to influence execs.
- Hands-on with Windows, Mac, Linux, endpoint mgmt, IAM, and AV.
- Experience managing budgets, vendors, and service contracts.
🎁 Benefits
- Health and welfare benefits, medical, dental, vision.
- 401(k) plan and employee equity participation.
- Disability and life/accident insurance.
- Flexible PTO and parental leave options.
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