Related skills
edr itil msp iam mdm📋 Description
- Oversee IT operations across HQ, field sites, and remote users.
- Identify opportunities to improve processes, tooling, and workflows.
- Ensure availability and performance of core systems.
- Oversee incident, problem, and change management.
- Lead, mentor, and enable IT staff and contractors.
🎯 Requirements
- 7+ years of progressive IT operations, infrastructure, and service delivery.
- Experience owning day-to-day IT operations in multi-site/retail.
- Strong ops mindset with standards, documentation, and repeatable processes.
- Experience administering endpoint, identity, and collaboration platforms.
- ITIL-based incident, problem, and change management knowledge.
- Strong troubleshooting and communication skills.
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