IT Operations Manager

📋 Description

• Lead and scale internal IT support across the company
• Build a scalable, efficient IT support model
• Manage day-to-day IT support and queue priorities
• Partner with Security, Systems Eng, People Ops, and Engineering
• Drive process, tooling, and automation improvements
• Lead with strong operational judgment in a fast-moving environment

🎯 Requirements

• 5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments
• 1–3 years of experience managing or leading IT support teams
• Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling
• Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365
• Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR)
• Experience building documentation, playbooks, and repeatable operational processes

🎁 Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) with a generous employer match