Design and develop Incident Framework; implement in ServiceNow.
Evolve Incident, Problem, and Change Management; translate to ServiceNow configurations.
Produce process documentation, presentations, and SharePoint content.
Review incoming materials for completeness, accuracy, and alignment with Ops & Monitoring.
Collaborate with IT and operations stakeholders to ensure seamless process integration.

🎯 Requirements

University degree in IT, CS, or equivalent.
Extensive IT operations experience; strong app architecture and service management.
Advanced ITIL process knowledge.
Hands-on ServiceNow experience: configuration and operational workflows.
Fluent in English (written and spoken).

🎁 Benefits

Flexible B2B contract; diverse projects.

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