Related skills
documentation change management itil sharepoint service management📋 Description
- Design and develop the Incident Framework and implement it in ServiceNow.
- Evolve Incident, Problem and Change Management in ServiceNow configurations.
- Produce clear documentation (process descriptions, presentations, SharePoint content).
- Review materials for completeness and accuracy against Operations and Monitoring standards.
- Collaborate with IT and operations for seamless process integration.
🎯 Requirements
- University degree in IT or CS, or equivalent.
- Extensive IT operations experience with service management.
- Advanced ITIL knowledge with enterprise experience.
- Hands-on ServiceNow configuration and workflows.
- Experience with documentation and SharePoint.
- Fluent in English (written and spoken).
🎁 Benefits
- Flexible B2B contract with diverse projects
- Fast, flexible, entrepreneurial culture
- Growth-focused environment for skills and career development
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