End-User Support & Help Desk: triage and resolve hardware, software, and account requests.
New Hire Onboarding: own day-one onboarding; provide laptops and access.
Desktop & AV Support: hardware replacements; manage Zoom rooms and Logitech systems.
Laptop Inventory & Lifecycle: manage device lifecycle and shipments.
Access Management & Identity Administration: Okta groups, Google Groups, Slack permissions.

🎯 Requirements

3–5+ years of hands-on IT support in fast-paced environments
Strong communicator who helps people solve problems
MacOS endpoints support + MDM tooling (Kandji a plus)
Google Workspace administration experience
Slack administration: permissions and troubleshooting
Identity and access fundamentals: SSO, MFA, lifecycle management
Okta administration: user management, group rules, provisioning
Ownership and follow-through; organized with priorities

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