Serve as initial contact for IT-related requests from Remoters.
Provide assistance for application challenges users may face.
Troubleshoot and resolve hardware issues for Apple laptops, displays, peripherals.
Create and maintain documentation of common troubleshooting procedures.
Collaborate with IT Engineering and communicate issues or project contributions.
Ensure teams have the tools they need while maintaining security.

🎯 Requirements

Excellent problem-solving and helping end-users.
Experience in macOS technical support.
Experience managing user accounts and access with Okta and Google Workspace.
Ability to creatively solve problems using available resources.
Thrive in an accountable environment tolerant of ambiguity.
Exceptional English communication; explain tech to non-technical audiences.

🎁 Benefits

work from anywhere
flexible paid time off
flexible working hours
16 weeks paid parental leave
mental health support services
stock options

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