Related skills
windows macos itsm intune exchange📋 Description
- Lead IT incident, problem, and service request management per SOPs.
- Provide coaching to Level Support Specialists when volumes rise.
- Interface with customers, internal teams, and vendors to resolve issues.
- Create root-cause analyses and corrective actions.
- Manage projects from conception to quotes with resources.
- Provide deskside IT support and maintain office IT setup.
🎯 Requirements
- MacOS and Windows PC OS knowledge.
- Strong software troubleshooting and latest releases.
- Hardware troubleshooting: laptops, desktops, printers.
- Experience with Intune, Entra AD, OnPrem AD, JAMF, Exchange, ITSM.
- Security: Antivirus and BitLocker encryption.
- MDM expertise for iOS and Android devices.
🎁 Benefits
- Remote-first model; some roles hybrid.
- Diverse, inclusive environment.
- Wellbeing programs and learning opportunities.
- Volunteer days and sustainability initiatives.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!