Provide first and second-level IT support for hardware, software, and access issues.
Manage tickets in Jira Service Management with SLA and documentation.
Support a distributed LATAM user base with high-quality service.
Troubleshoot macOS and Windows environments, including remote tools.
Administer device configurations and software via Kandji and JumpCloud.
Manage device lifecycle, onboarding/offboarding, and asset inventory.

🎯 Requirements

2+ years IT support/ops in remote-first/global environments.
macOS/Windows troubleshooting expertise.
Admin Google Workspace and Microsoft 365.
MDM deployment via Kandji and JumpCloud.
ITSM with Jira Service Management.
CrowdStrike security and asset lifecycle; English (B2+).

🎁 Benefits

Ownership through equity participation.
Annual company retreat.
Education bonus for continuous learning.
Company-wide winter break.
Paid time off.
Optional in-person events and meetups.

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