Related skills
slack python jira google workspace macos📋 Description
- Serve as IT support contact for San Francisco and global escalations
- Troubleshoot macOS, SaaS apps, networking, A/V, and tools
- Develop and document efficient, repeatable support workflows
- Create lightweight tools and automations (Python, Jira)
- Implement modern AI tooling to improve service quality
- Collaborate with IT Engineering to improve reliability and supportability
🎯 Requirements
- 3+ years in IT support/tech ops in fast-paced env
- Strong diagnostic/troubleshooting across macOS and cloud tools
- Independent, proactive problem-solver
- Excellent communication and organization
- Experience with Fleet, Okta, Atlassian, Google Workspace, Slack
- Willing to travel within North America and Europe
🎁 Benefits
- Move fast; own meaningful problems serving customers
- Equipped to scale; enterprise AI tools to help you work smarter
- Best in class; sharp, kind colleagues who care about your craft
- Real rewards; competitive pay, equity, and benefits
- Belonging; environment with equal access to opportunities
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