IT Operations Analyst

📋 Description

• Main point of contact for IT Helpdesk queues (Internal and Clubhouse). Handle tier 1 requests.
• Communicate and triage elevated requests to the Sr. IT Infrastructure Manager.
• Ensure all tickets meet SLAs set by the organization.
• Maintain and enhance Chief’s Atlassian Service Desk.
• Manage AI triaging tools to automate the helpdesk as much as possible.
• Create documentation to improve the IT posture of the organization.

🎯 Requirements

• 1-3 years IT Helpdesk experience; customer service is a plus.
• Strong cross-functional communication across departments.
• Willing to research and push forward when roadblocks arise.
• Growth mindset to ask questions when unsure how to move forward.
• Hands-on skills: Cisco Meraki, Okta, Google Workspace, Jamf/Kandji, MaaS360/Intune, Monday.com, Atlassian Service Desk.
• Experience supporting remote employees across multiple time zones.

🎁 Benefits

• Competitive salary and equity
• Flexible vacation policy
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Access to ongoing virtual Chief member exclusive content, including workshops and speakers