IT Manager

📋 Description

• Lead India-based End User Services and Service Desk (Level 1) team with coaching and oversight.
• Ensure SLAs and service delivery standards for incident resolution and requests via ServiceNow.
• Oversee onboarding/offboarding, including device provisioning, imaging, access config, and new hire readiness.
• Provide advanced troubleshooting for hardware, OS, enterprise apps, identity management, and collaboration tools.
• Manage endpoint lifecycle: asset coordination, device compliance, patching, and refresh programs.
• Serve as primary liaison for regional IT vendors, ensuring service quality and escalation management.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 6+ years of progressive IT support experience, including at least 2 years of people management.
• Proven experience leading Service Desk or End User Services teams.
• Hands-on experience administering Jamf, Intune, Tanium, Microsoft 365, Okta, and ServiceNow.
• Strong troubleshooting expertise across hardware, operating systems, SaaS apps, and identity/access management.
• Experience managing vendor relationships and coordinating external service providers.

🎁 Benefits

• Equal Opportunity Employer; all qualified applicants are considered.
• Inclusive culture with employee resource groups.
• Commitment to diversity, equity, and inclusion.